FAQ

1. What payment methods do you accept?
I accept major credit cards (Visa, Mastercard, American Express), PayPal, and Stripe payments for secure transactions.

2. How long does shipping take?
Typically, orders are processed within 1-2 business days, and standard shipping takes 3-5 business days. Expedited shipping options are also available.

3. Do you ship internationally?
No, UK customers only.

4. What is your return policy? I want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please contact myself within 14 days of receiving your order for a refund or exchange. Buyer is responsible for return postage  costs and any loss in value if an item isn't returned in the original condition. Please note that certain items may be subject to return restrictions.

5. Are your products environmentally friendly?
Yes, all my products are crafted with sustainability in mind. My candles and wax melts are made from soy wax, which is biodegradable and renewable. My packaging is also eco-friendly and recyclable.

6. How long do your candles burn?
My candles have an average burn time of XX hours. Burn time may vary depending on factors such as room temperature and draft.

7. Are your products tested on animals?
No, I do not conduct any testing on animals. All my products are cruelty-free and ethically sourced.

8. Can I customize my order?
Currently, I do not offer custom orders. However, I am continuously expanding my product offerings, so stay tuned for updates!

9. How should I care for my reed diffuser?
To ensure optimal performance, we recommend placing your reed diffuser in a well-ventilated area away from direct sunlight and heat sources. Flip the reeds regularly for a consistent fragrance throw.